![]() ![]() Presley Collectibles is not responsible for items lost in transit - all items are sent insured as per your instructions / standard rates of insurance (as above) so we will assist the purchaser in claiming for missing items. Presley Collectibles is not responsible for customs delays. We package all orders suitably and insured as per your instructions / standard rates of insurance (as above) and we will assist the purchaser in claiming for damaged items. Presley Collectibles is not responsible for items damaged in transit. We always choose the right service for your needs and never make a profit on shipping. There may be an additional charge for these deliveries. For orders in excess of the above we recommend contacting us before placing an order to discuss your insurance needs.įor high value orders, or those requiring expediated international delivery, we use a variety of courier partners, in particular UPS, DHL, DPD, TNT and USPS. Orders dispatched using Royal Mail come with the following standard levels of insurance included in the shipping charge: UK and Ireland - £500 / Europe - £50 / Rest of The World including USA and Canada - £50. ![]() Once the product arrives in the designation country, the product can be tracked via the delivery partner's website. For overseas orders we use Royal Mail International Tracked and Signed, which is fully insured and trackable in the UK. For standard deliveries in the UK we use Royal Mail Special Delivery which is fully trackable and insured. Our postal partner of choice is Royal Mail. Once your item arrives you have 90 days to make sure it is exactly what you wanted - if you change your mind for any reason simply return the item in it's original condition within this period and receive a full refund of the purchase price, no questions asked. We aim to dispatch your order of a physical product the next working day and where this isn't possible we will always try let you know. We pride ourselves on our customer service and strive to exceed expectations. ![]()
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